OS&D (Over, Short and Damaged)

Definition of OS&D


OS&D stands for Over, Short, and Damaged. It is a report used in the shipping industry to document discrepancies in cargo. 

"Over" refers to receiving more items than listed, "Short" means receiving fewer items, and "Damaged" indicates that some items are damaged. Accurate OS&D reporting is crucial for inventory management, accountability, and processing claims.

Why is OS&D reporting important?


OS&D reporting is important because it ensures accountability. 

Accurate reporting helps in resolving discrepancies quickly, maintaining good customer relationships, and preventing financial losses. It’s also critical for processing insurance claims and identifying recurring issues in the supply chain that must be addressed.

How do you file an OS&D report?


Filing an OS&D report involves several steps:

  • Inspection: Thoroughly inspect the shipment upon arrival.

  • Documentation: Record any discrepancies or damages: this includes taking detailed notes and photographs.

  • Notification: Immediately inform the carrier and supplier about the issues.

  • Submission: Fill out the OS&D report form, including all necessary details such as the bill of lading number, description of the discrepancy, and supporting documentation.

  • Follow-up: Keep track of the claim process and communicate with all parties involved to resolve the issue.


When should OS&D reports be filed?


OS&D reports should be filed as soon as a discrepancy or damage is discovered. 

Immediate filing is crucial to ensure timely resolution and to meet any deadlines set by carriers or insurers for claims processing. Delays in filing can complicate the claims process and result in financial losses.

Why do I need to report OS&D?


Reporting OS&D is essential for maintaining accurate inventory records and making sure any issues with shipments are promptly addressed. By documenting these issues, companies can identify patterns and implement measures to prevent future occurrences.

What are the benefits of OS&D?


The benefits of OS&D include:

  • Improved accuracy: Helps maintain precise inventory records.

  • Financial recovery: Facilitates claims processing for lost or damaged goods.

  • Accountability: Makes sure carriers and suppliers are held responsible for discrepancies.

  • Customer satisfaction: Enhances transparency and trust with customers.

  • Operational efficiency: Identifies recurring issues and enables corrective actions to improve supply chain processes.

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